Refund Policy

• Cancelled at least 24 hours before the scheduled session: full refund, or a free new date if you prefer.
• Cancelled less than 24 hours before, or missed without notice: the fee is not refundable. We will try to offer one new date.
• An audit cancelled before we start the review: full refund.
• If we cancel or cannot hold the session, you choose between a full refund and a new date.
• Once a session has taken place or a report has been delivered, the fee is not refundable, except as described in section 5.

• Cancelled before work starts: full refund of everything you have paid.
• Cancelled after work has started: we stop work, charge only for the work completed up to the day we receive your notice, and refund the rest of what you paid. Completed work is measured against the stages in your quote; for website packages these are design, build and launch. The work you have paid for is handed over to you.
• Stages you have approved, and projects that have launched or been handed over, are not refundable. Defects found after launch are fixed free of charge during the support period included in your package.

• Plans renew monthly and can be cancelled at any time, as described in our Cancellation Policy. Cancelling stops future payments; the current month runs to its end.
• A month that has started is not refundable, except where we did not provide the service described in your plan. In that case we refund the affected part of that month.
• If a renewal is charged after you sent a valid cancellation notice, we refund it in full.

If we fail to deliver a paid service as described on our Pricing page or in your quote, tell us within 14 days of the delivery date. We will first try to put it right at no cost to you. If we cannot, we refund the amount paid for the part that was not delivered.

The following are not refundable:

• third-party costs paid on your behalf with your approval, such as domains, hosting, software licences, paid plugins and app store fees;
• work that has been delivered and approved, except as described in section 5; and
• bank, currency-exchange or card fees charged by your own bank or card issuer.

• Refunds are credited only to the original mode of payment: a card payment goes back to the same card, and a bank transfer to the account it came from.
• Approved refunds are processed within 10 to 45 days, depending on your bank or card issuer.
• Refunds are made in UAE dirhams (AED) for the amount originally paid. Exchange-rate differences applied by your bank are outside our control.
• If you were charged twice for the same invoice, the duplicate payment is refunded in full.

Email contact@w2m-trading.com or call +971 52 652 3026 with your invoice number, the service concerned and the reason for your request. We acknowledge every request within 2 business days and give you a decision within 5 business days.

If you have a concern about a card charge, please contact us before raising a dispute with your bank. We can usually resolve it faster.

Nothing in this policy limits any right you have under UAE law, including consumer-protection law, that cannot lawfully be excluded.

We may update this policy. The version in effect when you placed your order applies to that order.