Service Delivery Policy

Each service is delivered in the way that suits it:

• Consultations and workshops: by video call, at our office in Sharjah Media City, or at your premises in the UAE, as agreed when you book.
• Reports, designs and documents: by email or through a secure shared link.
• Websites and apps: published to your domain, hosting or app store account, with files and access handed over to you.
• Server maintenance: carried out remotely on your servers or hosting accounts.

Each package on our Pricing page states its delivery time. For custom work, the timeline is set in your written quote.

Timelines start once we have received your payment and what we need from you, such as content, approvals and access. If these arrive late, the delivery date moves by the same amount of time. Business days are Monday to Friday, excluding UAE public holidays.

When you pay online, the payment provider emails your receipt immediately. We also confirm your order by email within 1 business day, with the next steps and, where relevant, your scheduled date.

We serve clients in the United Arab Emirates and internationally. On-site work outside the UAE is quoted separately.

We will not trade with or provide any services to OFAC-sanctioned countries, or to individuals or entities subject to UAE, United Nations or OFAC sanctions.

If a service you ordered has not been delivered when expected, contact us at contact@w2m-trading.com or +971 52 652 3026. If we cannot deliver a paid service, our Refund Policy applies.