Cancellation Policy

• You can cancel or reschedule free of charge up to 24 hours before the scheduled start.
• Later cancellations and missed sessions are not refundable. We will try to offer one new date.
• An audit can be cancelled free of charge until we start the review.
• If we have to reschedule because of illness or another unavoidable reason, we will tell you as early as possible, and you can choose a new date or a full refund.

• You can cancel a project at any time by written notice.
• Before work starts, cancellation is free and everything you paid is refunded.
• After work starts, we stop on the day we receive your notice, charge for the work completed up to that day and refund any balance, as set out in our Refund Policy.
• Within 5 business days of the final settlement, we hand over the work you have paid for, with its files and any accounts we set up for you.

• Plans run month to month, with no minimum term.
• Cancel at any time before your next billing date and you will not be charged again. Your plan stays active until the end of the month you have paid for.
• If a renewal is charged after you sent a valid cancellation notice, we refund it in full.
• When your plan ends, we send you the access details, a final backup and handover notes within 5 business days.

We may cancel or suspend a service if a payment remains unpaid after a reminder, if the service would break the law or a platform’s rules, if our Terms & Conditions are seriously breached, or if we can no longer deliver it. If we cancel, we refund any amount paid for services not yet delivered.

We may update this policy. The version in effect when you placed your order applies to that order. Questions can be sent to contact@w2m-trading.com or asked by phone on +971 52 652 3026.